IT Service Desk (Arabic & English Speakers)

Hiring: IT Service Desk (Arabic & English Speakers)
Location: Sharjah
Salary: 5,000 AED

Note: Only apply if you have prior experience in IT Service Desk.

Key Responsibilities:
Provide first-level technical support to users; log, track, and resolve incidents.
Escalate complex issues to specialized IT teams and maintain communication with users.
Support ITIL processes including Incident and Request Management.
Troubleshoot Windows OS, network connectivity (TCP/IP, DNS, DHCP, VPN, LAN/WAN), and Wi-Fi issues.
Support Microsoft 365/Google Workspace, email configuration, and basic Active Directory tasks.
Use ticketing systems (ServiceNow, Jira, Zendesk, ManageEngine) and remote support tools (TeamViewer, AnyDesk); ITIL V3/V4 certification is a plus.

Send your CV to syednaveed.uddin@cns-me.com